Completed Orders

Why has my order been cancelled?
Sorry your order was cancelled. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. An order will...
Wed, 10 Mar, 2021 at 9:18 AM
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.  The time might depend on your banks processes. 
Wed, 10 Mar, 2021 at 9:19 AM
Where is my order?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in?...
Tue, 11 May, 2021 at 9:23 AM
I'm missing item(s) from my order
Sorry you haven't got your full order yet. Your order might be delivered in more than one parcel. If we are still within the delivery time frame, plea...
Tue, 30 Mar, 2021 at 9:37 AM
Why have items been cancelled from my order?
Sorry you haven't got your full order. If an item(s) is cancelled from your order it is most likely the item you selected was out of stock when we wer...
Tue, 30 Mar, 2021 at 9:37 AM
I think part of my order is missing. Is it on its way?
Sometimes, if you placed an order for multiple items, your goods will be placed in separate packages and delivered on different dates. So, the first step to...
Tue, 30 Mar, 2021 at 9:38 AM
Wrong item received
We are sorry you have received an incorrect item. Please contact us and a member of our team will help you arrange for the item to be returned, to either ...
Tue, 30 Mar, 2021 at 9:41 AM
Faulty item received
We are sorry you have received a faulty item. Please contact us and a member of our team will help you arrange for the item to be returned, to either excha...
Tue, 30 Mar, 2021 at 9:41 AM
I haven’t received my gift card
Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher. If you still can’t find it, please contact us and we w...
Tue, 30 Mar, 2021 at 9:41 AM